Terms and Conditions

TERMS AND CONDITIONS

Each order placed with Spresso Pod Manufacturing Private Limited under its brand name (“Vero”) or any of its affiliated companies (collectively known as "Spresso") by means of the Internet shall be governed by the present General Terms and Conditions of Use and Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Terms and Conditions of Use and Sale. By using this website, you also accept and agree to be bound by our Terms of Use. Vero reserves the right, at any time, to modify the present General Terms and Conditions of Use and Sale by posting a new updated version on this website. By placing an order after Vero has posted a new version of its General Terms and Conditions of Use and Sale, you agree to be bound by that updated version.

Registration & Use of the Website

  • Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the “VERO” website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. “VERO” reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to “VERO’s” notice or if it is discovered that you are under the age of 18 years.
  • When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
  • When registering to use this website, you will be asked to create a User Id and Password. You shall be responsible for maintaining the confidentiality of your User Id and Password and you shall be responsible for all activities that occur under your User Id and Password You are fully responsible for the use of your User ID and Password and any orders placed under it, even without your knowledge.
  • Vero recommends that you change your password every 120 days. If you know or suspect that someone else knows or has used your password, you should notify Vero immediately to reset your password.
  • When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
  • We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Privacy

  • Please review our Privacy Policy, which also governs your visit to myvero.in, to understand our practices. The personal information / data provided to us by you during the course of usage of myvero.in will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

Orders

  • By placing an order through this website, you make an offer to purchase the products you have selected under these General Terms and Conditions of Use and Sale. Orders you place with Vero on this website are subject to minimum and maximum quantity limitations. 
  • The order you place on this website will constitute a binding contract and cannot be cancelled. Vero will make every effort to allow for cancellations or changes but that is not guaranteed. Vero reserves the right to refuse orders especially in circumstances of unpaid orders or creditworthiness.
  • Orders will be delivered to the address you specify when placing the order. Vero will notify you via email when an order has been shipped (generally within 2 working days). Deliveries can be made only in India.

Pricing, Availability and Delivery

  • The prices payable for the items you order are those displayed on this website on the date you place your order are inclusive of all applicable taxes but exclusive of shipping charges & cash on deliver charges unless stated otherwise.
  • On completion of order, a confirmation (or order review) will allow you to see shipping charges & Cash on delivery charges as added.
  • Shipping charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select. Shipping charges may vary depending on the final destination of the order to be shipped. Free shipping will be available strictly as per VERO’s internal policy at the sole discretion of VERO and may change from time to time.
  • Please note that dispatch estimates mentioned on the website are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
  • You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes/VAT, cesses etc. levied thereon.

Return, Refund and Replacement Policy

  • There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at
  • Email : customercare@myvero.in
  • Toll Free : 1800-123-8888
  • The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED incase you have received a wrong product.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Refunds

  • We will process the refund after receipt of the product by Vero. Refund will be processed based on the mode of payment of the order
  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

Verification of Merchandise

  • It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
  • In case you observe damage or missing items, you must notify and inform Vero within 48 hours after the delivery.
  • Vero shall in such a case provide you with identical replacement merchandise or refund as per Vero’s refund policy.

Payment

  • Invoices are due for payment immediately on placement of order except for orders eligible for Cash on Delivery (COD).
  • Vero uses CCAvenue to ensure that your transaction is conducted in a secure manner.
  • While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
    1. Lack of authorization for any transaction/s, or
    2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or
    3. Any payment issues arising out of the transaction, or
    4. Decline of transaction for any other reason/s
  • All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
  • Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Machine Warranty

  • Machines purchased on this website are covered under a warranty as given by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation for a period of 12 months from the date of purchase as mentioned on the proof of purchase.
  • If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Vero by telephone or email for advice and assistance.

Limitation of Liability

  • The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone.
  • Without limiting the scope of these General Terms and Conditions of Use and Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed.
  • In no event shall Vero be liable for any indirect, incidental or consequential damages of any nature, capable of arising in connection with its products, their use, sale or use of its website.

Force Majeure

  • Vero will make every reasonable effort to fulfill its obligations. However, Vero cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control.
  • Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
  • In the event of a delay, Vero will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

Conduct

  • You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not myvero.in, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
  • Without limiting the scope of these General Terms and Conditions of Use and Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed.
  • In no event shall Vero be liable for any indirect, incidental or consequential damages of any nature, capable of arising in connection with its products, their use, sale or use of its website.

Trademarks

  • VERO.IN and other marks indicated on our website are trademarks or registered trademarks of Spresso Pod Manufacturing Private Limited or its affiliates (collectively known as "Spresso"), in India and/or other jurisdictions. VERO.IN graphics, logos, page headers, button icons, scripts and service names are the trademarks of Spresso. Spresso's trademarks may not be used in connection with any product or service that is not Spresso’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Spresso.

Alteration or Amendments to the Conditions

  • We reserve the right to make changes to our website, policies, and these General Terms and Conditions of Use and Sale at any time with or without prior notice. You will be subject to the General Terms and Conditions of Use and Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Waiver

  • The failure of Vero to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Vero.

Assignment

  • This Agreement, and any rights granted hereunder, may not be transferred or assigned by customer without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.

Applicable Law and Forum

  • The present General Terms and Conditions of Use and Sale are governed by the law of the country of incorporation of the Spresso Pod Manufacturing Private Limited the company that invoices you for the order. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Mumbai.